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Tuscaloosa County Sheriff's Office Alabama
Customer Service SurveyTuscaloosa County Sheriff's Office Alabama
The intent of the Tuscaloosa County Sheriff's Office customer service survey is to gain insight into the sheriff's office from the eyes of our customers-the citizens we serve. This customer survey is for an overall evaluation of sheriff's office operations and as a tool to monitor our delivery of services.

Initial Contact
Case #  
 
1. How did you contact the sheriff's office?
911  
Business Line  
Other   
 
2. Was the phone answered promptly?
Yes  
No  
Comments   
 
3. Was the purpose of your contact addressed promptly and courteously?
Yes  
No  
Comments   
 
4. How would you rate the initial contact?
Excellent  
Good  
Fair  
Poor  
No opinion  
Comments   
 
5. How would you rate the on-scene arrival time to your request for service?
Excellent  
Good  
Fair  
Poor  
No Opinion   
Comments   
 
6. Did the sheriff's representative show concern for your individual situation?
Yes  
No  
Comments   
 
7. How would you rate the courtesy of the sheriff's office representative(s) on the scene?
Excellent  
Good  
Fair  
Poor  
No Opinion   
Comments   
 
8. How would you rate our field representative's ability to resolve your situation?
Excellent  
Good  
Fair  
Poor  
No Opinion   
Comments   
 
9. Was the sheriff's office representative neat and well dressed?
Yes  
No  
 
Investigator Contact
If your case required an investigator please answer questions 10 thru 16, if not go to question 17.
10. Did you receive a post card identifying the investigator assigned to your case?
Yes  
No  
Comments   
 
11. Did the investigator show concern for the situation and for you as a victim?
Yes  
No  
Comments   
 
12. Are you satisfied with the investigators explanation of what to reasonably expect from this investigation and any subsequent prosecution?
Yes  
No  
Comments   
 
13. Were you kept informed of the progress of your case?
Yes  
No  
Comments   
 
14. Please rate your overall satisfaction with the investigation:
Excellent  
Good  
Fair  
Poor  
No Opinion   
Comments   
 
15. How do you rate the sheriff's office overall service to you in this situation?
Excellent  
Good  
Fair  
Poor  
No Opinion   
Comments   
 
16. How could the sheriff's office have improved their service to you in this incident?
 
Overall Evaluation
17. How would you rate the sheriff's office overall service to you in this situation?
Excellent  
Good  
Fair  
Poor  
No Opinion   
Comments   
 
18. How could the sheriff's office have improved their service to you in this incident?
 
19. How safe is it to walk in your neighborhood/community at night?
Very Safe  
Safe  
Somewhat Safe  
Unsafe  
Very Unsafe  
 
20. Please identify the primary concerns regarding CRIMINAL activity in your neighborhood/community or on your street/road. ( Please write in your neighborhood/street/road)
Burglary/Theft  
Drugs  
Gangs  
Vandalism  
Violent Crime  
Comments   
 
21. Please indicate your primary concern regarding nuisance activity in your neighborhood or on your street/road:
 
22. Were you given the opportunity to sign up for C.O.N.E.S (Community Oriented Notification E Mail System)?
Yes  
No  
(To sign up click on the CONES link on the left menu)
 
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