Communications is the heartbeat of any law enforcement agency. The Communications Division of the Tuscaloosa County Sheriff's Office operates with thirteen civilian dispatchers and one sworn supervisor. The personnel assigned to this division are responsible for handling all incoming calls from citizens as well as other agencies and to disseminate this information via radio, telephone and computer as needed. This includes all 911 calls received in the Sheriff’s Office. The Communications Division receives an average of eighty-five 911 calls per day in addition to the calls received on the non-emergency lines.

The Communications Division is also responsible for dispatching calls to three additional municipalities (Brookwood, Vance and Lake View), transferring emergency medical calls to ambulance services via ring down lines, and dispatching for nineteen volunteer fire departments.

In keeping with the advantages of modern technology, the Communications Division utilizes computer aided dispatch software and is currently upgrading its system to accommodate GPS mapping systems. The Communications Division is headed by Lt. John Dorriety.